one record for the whole trial day, held by your site. your sponsor's EDC, the eTMF, the IRB, your EHR and your labs plug into it — so the visit is entered once and every other system reads it, instead of the coordinator re-keying it six times.
sixty minutes, remote, free. we map every system that holds a copy of one of your visits and hand you the map. no protected health information, so no business associate agreement needed to book it.
a legacy CTMS coordinates around the vendor portals, which is why the coordinator ends up as the integration layer. _sync reverses it: the record sits in the middle and the vendors plug into it as services. nothing is replaced that the sponsor mandated — it just stops being re-typed.
doing the work is what makes the record. below is one visit followed all the way through — the same record, four times. nothing is exported, assembled or emailed between the steps, because there is only one of it.
the window, the procedures and the staff who may perform them are read from the protocol, not typed again by a person who has typed them before.
the delegation log and the audit trail are written by the same action that captures the source. there is no second pass, so there is nothing to reconcile.
the sponsor licenses the EDC, so we cannot write into it unless they enable the connection. what changes either way: the coordinator keys from one reviewed record instead of assembling the answer from five places, and the query lands against the source line it questions.
scoped to the protocol they are accountable for. a site running eight studies shows them the one. no export was requested, and none was prepared.
no marketing warmth on product surfaces and no playful microcopy. the screen states what is true and leaves. select any visit below — click a row, or arrow through them.
| subject | visit | window | state |
|---|
example data. the state colours above are the only colours in this product, and they only ever describe what the record is doing.
four run the organisation and are part of the platform. five run a study and are part of the study line. you are not buying a bundle of them — the record is indivisible, and pricing it in pieces would be pricing the thing we say we do not do.
a site adopts software when four people stop objecting for four different reasons. one record serves all four, because each of them reads the part that concerns them and nothing else.
most software in clinical research is written so that leaving is expensive. ours is written the other way, and it is written into the agreement rather than into the marketing. open any clause.
no sponsor, CRO or monitor can remove your access to your own studies. the administrator rights sit with the site, and a commercial dispute you are not party to cannot make your protocol unreachable.
source, documents and the audit trail belong to the site. full export in a readable format, at any time, with no fee and without asking us first. an export you cannot open is not an export.
because the record is one record, the export is the whole thing — not the fraction of it one module happened to hold.
this is not our preference, it is a regulator's. EMA's qualification opinion on direct data capture holds that the investigator must retain continuous access and control of the data during and after the trial, and that eliminating sponsor-independent source data would significantly affect data integrity.
a system the sponsor provides for one study cannot satisfy that once the study closes. yours can.
when a study closes, read access to it stays available to your site at no cost, with no end date. an inspector can arrive four years later and you can still answer. this is the clause most vendors will not sign.
you tell us. that is the whole process — no retention call, no exit interview, no requirement to explain.
the export bundle is available within 14 days of termination. you elect return or deletion within 30 days; deletion completes within 30 days of that election, and we send a written certificate within 10 business days of completion.
naming the limit is faster than being asked.
the sponsor selects and licenses the EDC. we remove the first transcription and hand your coordinator one screen to key from. a direct feed exists only where that sponsor switches it on — we will not pretend otherwise.
a sponsor can read your site through _sync. they cannot own your account, change your configuration, or take your data at the end of a protocol.
the eTMF, the IRB system, the central lab portal stay. we connect to them so the visit stops being typed into each one.
fewer than five trials with no plan to grow, or halfway through another implementation — we will say so on the first call, before you spend a meeting on it.
a site director should be able to work out what this costs without booking a call. two lines, and only two: a platform fee your organisation pays whatever it is running, and a study line per active study.
$300 per active study,
per month. everything on.
every module, every vendor connection, unlimited integrations. there is no cheaper configuration to argue about and nothing to switch off, because a record you can only partly hold is not the product.
contract research organisations: $750 per study per month, covering every participating site. a study bills from the month it is built to the month it closes out, and bills at half rate after two quarters with no activity. closed studies stay readable, free, forever.
$500 per month,
per organisation.
$6,000 a year at site tier, fixed whatever your study count, and waived for the first twelve months — which makes every dollar of your first-year invoice a line you can put in a sponsor budget. there is no per-seat licence, so coordinators are never a cost. network and CRO tiers are on the rate card.
the fee was set to sit inside the roughly $25,000 a site director commits without going to finance.
the three organisation tiers, the calculator, the published fee schedules the number is set against and the budget lines to hand a sponsor are all on one page rather than summarised twice. multi-year: two years −10%, three years −15%, prepaid multi-year a further −3%. renewal increases capped at CPI+5% on multi-year commitments.
you should not have to sign anything to find out whether this is worth a meeting. so the first step has no paper at all.
sixty minutes, remote. we walk one of your protocols and draw every system that holds a copy of one visit — which _sync would hold, which it would connect to, and which you could stop opening. you keep the map whether or not you continue.
no paper · no PHI · no BAAone site, one to three studies, thirty days, the full product. platform fee waived; you pay study lines only and they are credited in full if you continue. leave inside fourteen days at no cost.
BAA first · then credentialsa study line per active study, and nothing else in year one — the platform fee is waived for the first twelve months. implementation waived on annual prepay. adding a study is a new line, never a reopened contract.
which means every dollar of your first-year invoice is a line you can put in a sponsor budget.
subscription agreement · order formaccess follows paper, never the reverse: no credential that can reach live protected health information is issued before the business associate agreement is executed.
then do not roll it out. take the sync map first — it costs you an hour and shows you how many systems they are already using. if the count is two, we are not for you and we will say so.
most sites we speak to do. the question the map answers is whether it is holding the record or coordinating around the vendors. if it is genuinely holding the record, keep it.
no — that is the design. the sponsor picks the EDC and it plugs in. every EDC we connect to is a connection rather than a competitor, and connections are never metered: there is no per-integration fee and no list of which ones cost extra, because none of them do.
tell us on the sync map which one this protocol uses and we will tell you plainly what the connection does today, in which direction, and what it needs from your sponsor to do more.
a SOC 2 Type 1 report is held and available under NDA, refreshed annually. Type 2 is not claimed. the EU-US Data Privacy Framework is on the roadmap and is not held — transfers today run on standard contractual clauses and the UK addendum.
nobody yet, and we would rather say that than dress it up. there are no case studies on this site because there are none to publish.
what we have instead is a study we built and ran end to end on synthetic data — a real protocol, a real visit schedule, real forms, and the audit trail that came out the other side. ask for the simulated study and we will walk it with you, including the parts that were awkward. no site's data is in it, and none ever will be.
the study line is built to be presented as a per-study cost in the trial budget, and the invoice format exists. no sponsor has accepted one yet. when one does we will say so here, with the date.
bring one protocol and the names of the systems you open during a visit. we draw the rest, and you keep the map whether or not you continue.
one page: your systems, the copies, and which _sync would hold, connect to or retire.
your active trial count. it is the only question that decides whether we are a fit.
a named person replies within one working day. not a sequence, and not a chatbot.
we say so on the first reply and tell you why. you keep the hour.
a named person will reply within one working day, whether or not we think this is a fit. if we do not, we will say so and tell you why.
your answers are held by us alone. no protected health information is collected on this form.